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privacy |
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Data Protection & Privacy Policy
Introduction
The purpose of this policy is to explain how Air Communications collects protects and uses personal data. Air Communications is committed to ensuring that any personal data supplied by its customers or is otherwise generated by its business activities is collected and processed fairly and lawfully in accordance with the UK Data Protection Act 1998.
What Types Of Personal Data Does Air Communications Collect?
Air Communications needs certain personal data to enable it to provide its products and services to its customers and end users. The personal data collected will generally include: company name company size and sector individual contact names and job titles for delivery installation support and billing postal address elephone and fax numbers e-mail addresses. Air Communications also has access to personal data that is generated over the Air Communications network including IP and email addresses for incoming and outgoing data and network usage data. In certain circumstances Air Communications may also collect financial information about Air Communications customers and end users from third parties to enable Air Communications to assess its risks in granting credit terms and contact information about organisations Air Communications considers may be interested in Air Communications products and services.
How Does Air Communications Obtain Personal Data?
Air Communications obtains personal data in a number of ways including from orders placed by customers and end users (whether by telephone, fax or email or by application form) from enquiries made by existing customers and potential customers (including information gathered at marketing events and via the Air Communications web site) from third party list brokers from resellers who pass on personal data to Air Communications about end users and directly from the Air Communications network.
How Does Air Communications Use The Personal Data That It Holds?
Providing and Improving the Air Communications Service
Most of Air Communications use of personal data is necessary to enable it to provide a service to its customers and its end users including order processing delivery installation and support services as well as for invoicing and in order to answer general customer enquiries. In addition Air Communications may also use personal data to improve on the level and type of service Air Communications offers to its customers. As part of this interest in improving the service provided Air Communications may process personal data for the purposes of sales analysis and customer usage statistics.
Direct Marketing
Air Communications may from time to time inform its customers, end users and potential customers about Air Communications and Air Communications affiliate products and services and other information Air Communications feels may be of interest. Customers and other recipients of information from Air Communications may indicate at the time they first place an order with Air Communications whether or not they wish to receive such information or at any later time by simply contacting Air Communications.
To Whom Does Air Communications Disclose Personal Data?
Air Communications will pass personal data within its internal departments in order to fulfil sales and support obligations as well as to finance departments to enable invoicing. As a general rule Air Communications does not disclose personal data to unaffiliated third parties except where customer consent has been obtained where Air Communications is under an obligation by law to disclose personal data or where Air Communications has contracted with third parties to assist in providing services to Air Communications customers such as for delivery installation and systems support services.
How Does Air Communications Protect the Personal Data it Holds?
Air Communications takes customer confidentiality and security very seriously. Internet Airworks has implemented appropriate internal security procedures that restrict access to and disclosure of personal data within Air Communications. These procedures will be reviewed from time to time to determine whether they are being complied with and are effective. Air Communications will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security as set out in the applicable Air Communications Acceptable Use Policy.
Customers Rights
European Economic Area legislation gives individuals whose personal data is held by Air Communications specific rights to access and rectify personal data held about them. These include the right to:
obtain from Air Communications for a prescribed fee confirmation that personal data is held as well as a written description of such personal data the purpose(s) for which it is being used the source(s) of the personal data and details of any recipients request the deletion or rectification of personal data which is inaccurate as explained in Direct Marketing above to object to any unsolicited information sent by Air Communications regarding promotions or new products and services.
Contact Details
If any individual wishes to contact Air Communications regarding the personal data held about them or has any other question about Air Communications data privacy procedures they should send a letter to the directors of Air Communications enclosing a fee of £2.00 as prescribed by law.
Policy Updates
As part of Air Communications commitment to compliance with data privacy requirements and to reflect changes in Air Communications operating procedures Air Communications may the terms of this policy from time to time and will post the revised policy on this website.
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